Delivery & Frequently Asked Questions

Ordering

Delivery

How can I order from you?

The best way to order from us is through this website. This ensures all details are processed accurately and quickly. Alternatively, you can email us with your order, though please be sure to include all details relating to banner sizes, finishes, quantities, artworks and delivery address.

What's your turnaround time?

In the vast majority of cases, our turnaround time is 4-5 working days. Our turnaround time begins when order details, payment and artwork are confirmed and received. Please note that some materials and products require a longer turnaround time. Turnaround time can be affected by artwork and payment related issues, for which we cannot be held responsible.

I need my order delivered to more than one address, can you do that?

We can deliver to more than one address, however each delivery address requires its own order and delivery charge.

Do you send out packages as plain-label?

Yes, all our consignments are sent out as plain label and show no mention of Zinko. No paperwork or delivery notes are included.

How much does delivery cost?

Delivery cost depends on the size and weight of your order and will be calculated in your basket.

What should I do if my package looks damaged when it’s delivered?

Please make sure that you sign for the consignment as damaged, otherwise it can be very difficult for us to claim back from the courier and resupply you with the goods.

Payments

After-sales

What payment methods do you accept?

We accept payment via credit/debit cards and PayPal.

Do you offer reprints/replacements/refunds?

In the event of misproduction, faulty products or damage during delivery, we are able to resupply affected items. Please note that we usually require a photo of any items in question before we can resupply them.

If items have been delivered and signed for as received in good condition and damaged during transit, or damaged as a result of opening, mishandling, mistreatment, vandalism, heavy weather conditions or other circumstances out of our control, we are unable to offer reprints, replacements or refunds.

Do you fit banners?

We don’t offer this service ourselves so we’d recommend finding a fitting service in your local area.

Artwork

How do I setup my artwork for one of your products/units/stands?

We supply InDesign, Illustrator, EPS and PDF templates for nearly all of our products. These can be downloaded from each respective product page.

The templates are setup at 20% of full size and should be supplied as per our artwork requirements.

Do you charge extra/more if I supply multiple artworks?

No, we do not charge more for different designs. You can supply one design to be printed fifty times, or fifty designs to be printed once each – the cost remains the same.

How much room should I leave for hems and eyelets?

We recommend leaving at least 60mm space in from the edge of your design for important content such as text or logos.

What is a 'quiet area'?

This is an area of your design that should be used for background imagery and colours only. This can serve two purposes:

  • Allows the fitment of our products such as roller banner rails/units, and graphic finishing such as pole pockets and flag hems without these interfering or overlapping important elements of your design, such as text and logos
  • Can provide a continuation of your design in areas where the graphic may not be easily seen, such as end panels of our Pop-Ups
Can you print Pantone colours?

While we can’t print Pantone colours themselves, we can print artwork containing Pantone colours. Our systems will try to match the Pantone colours in your artwork as closely as attainable. However, we must be notified of these when placing your order and these must be included within your artwork. Please note, we cannot guarantee accurate replication of all Pantones.

How do I allow room for pole pockets?

These can be very confusing, so we’ve created a guide on how to setup artwork for pole pockets.

How do I send you my artwork? Can I email it?

As we deal with hundreds of large files each day, we have a restriction on file size for attachments sent via email, so we kindly ask that you supply any artwork via our artwork upload service. This ensures that we receive your artwork and prevents delays. Artwork sent via email will often not reach us and can delay orders.

How many eyelets do you put in?

Our standard distribution of eyelets is one per metre. If you require a different distribution or specific placement of eyelets, that’s no problem at all – simply let us know what you need when you place your order.

Do you supply proofs?

We cannot provide digital proofs prior to printing. We can sometimes provide printed proofs, but these are usually reserved for large orders and are supplied at our discretion.

Do you add any form of identification to the banners?

We do add a small amount of information to the rear of our hemmed PVC banners, but not on trimmed-to-size graphics. This information is not identifiable or branded as originating from Zinko. The information generally consists of the target dispatch day, order number and quantity required, and sometimes includes finishing notes.

This text is purely to aid our production staff in collating and packing your order. We ensure that this text is only ever included on the rear of your graphic(s) and will never be seen from the front.

Can you make changes to my artwork?

If an artwork has been supplied in an editable fashion (with text outlined etc), we may be able to make a minimal modification for you. However, substantial changes will require a studio fee of £30.

Will you let me know if there's something wrong with my artwork?

If artwork cannot be used to produce what has been ordered, we will advise you of this and request how you would like to proceed.

Please note that we cannot be held responsible for issues contained in the supplied artwork itself such as spelling mistakes, grammatical errors, RGB colour mode, overprint, resolution, missing fonts and missing images. To avoid these issues, please ensure your artwork adheres to our artwork requirements.

If an artwork size is different to the ordered size, the ordered size always takes precedence. This is due to the fact that artworks from our customers are supplied in a variety of scales.

With subjective issues of quality such as image resolution, we will sometimes advise you if the quality is extremely low, though again, we cannot be held responsible if the artwork is supplied in such a manner and isn’t suitable for your needs.